Empower Business Intelligence for Better Unified Communication in Your Company

PhonEX ONE Unified Communications analytics delivers a full-management solution including real-time and historical data dashboard, traffic analysis, alerting and fraud detection tool to worldwide organizations.

What makes PhonEX ONE the perfect business intelligence application for companies at any size is its ability to provide in depth analysis of every session types specific to unified communications as well as traditional/VoIP PBXs, cellular activity and carrier data traffic.

As contact center supervisor or business manager, you can leverage PhonEX ONE’s sophisticated monitoring, analysis and reporting capabilities to asses and optimize the resources’ allocation in your UC environment, gain greater employee productivity and reduced costs.

KEY FEATURES

Designed for Global Enterprises

Flexible solution for worldwide organizations offering adjustability for multiple currencies, languages, sites, CDRs, media types ,hierarchy levels and user access

Platform Independent

One system supporting all UC vendors  (Cisco UCM, Microsoft  Skype for Business, Avaya Aura, Mitel and more) and PBX platforms along with their comprehensive media types

Personalized Dashboard

Dashboard widgets for quick and flexible analysis of application sanity, system real-time and historical data.

Quality of Service

Quantify the user’s perceived audio call quality.

Dynamic Hierarchy Structure

Automatic organization structure synchronization

Reports

Comprehensive filtering, graphical representation of data, fully automated report generation and e-mail delivery to the relevant personnel

Fits any Sector

With over 20,000 installations, PhonEX ONE fits companies from all industries like Financing, Education, Consumer Goods, Healthcare, government, high-tech, travel and transportation and more.

Deployment Method

PhonEX ONE is available in multiple deployment models including on premise, managed service, cloud or in a hybrid model.

Cost Allocation

Employee and department bill back

Always-on Application Services

High availability for core processes and user web-portal access